Your 4–Step Guarantee

Your 4–step ‘No Risk’ guarantee comes with all products:

  1. Your purchase to be free of manufacturing defects
  2. Your purchase to be fit for the purpose intended
  3. We will replace your purchase with an alternative product if the original one is not appropriate for your purpose
  4. Full replacement (excluding fair wear and tear), subject to regular maintenance to manufacturer’s instructions

If for any reason, once your purchase is in use, it does not perform to your expectations, please call us immediately on our Freephone number 0508 ADVANCE (0508 238 262) New Zealand.

Your feedback is of value and is important to us in monitoring the performance of our flooring products. We aim to be good listeners and advisors and friendly people for you to do business with. We also endeavour to be innovative in finding solutions for you and creative in the development of new ideas and products.

There’s always a warm welcome awaiting you at our Auckland showroom if you’d like to visit us to discuss your requirements.